Before You Begin: We're rolling out this feature in waves during March and April. For more information about the rollout plan, see the Rollout Plan section. Looking for help with the existing version of the portal instead? See the Guest Work Requests section. Not sure which version you're using? Check out this article, which explains the difference between them.
Depending on how your administrator has configured the portal, you'll access it in one of two ways:
- On the Fiix login screen, by clicking the Submit a Maintenance Service Request button (in the web app) or the Create a work request button (in the mobile app).
- By visiting a site-specific URL that your administrator provides to you.
When you first open the portal, you’ll see the login screen. Depending on the portal configuration, you’ll either log in with just your name, or with your name and your email address.
To log in:
- Enter your first and last name.
- (If prompted) Enter your email address.
- Click Continue.