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Most common questions

This article covers the most common questions about using the app:

Which browsers can I use?

We support the latest version of following browsers:

  • Chrome

  • Firefox

  • Internet Explorer (specifically IE11)

  • Safari

To learn more about our technical requirements, see Technical requirements.

How do I change my password?

There are 3 ways to change your password:

  • In the app, by clicking the Change Password button in your user account:

    The Account tab of a user account with the Change Password button (in the Security and Access section) highlighted.
  • On the login screen, by clicking the Forgot your password? link:

    The Fiix login screen with the Forgot your password link highlighted.
  • By contacting your administrator

To learn more, see Change your password.

What languages do you support?

We have translated our web app, mobile app, and work request portal into the following languages:

  • Danish

  • French (Canada)

  • French (France)

  • German

  • Norwegian

  • Portuguese (Brazil)

  • Portuguese (Portugal)

  • Russian

  • Spanish

  • Swedish

You can also create custom localizations for these and other languages. To learn more, see Custom localizations.

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