Before you begin
Plans: Basic, Professional, and Enterprise
Permissions: Access to Calendar
This article provides answers to the following common questions about calendar:
- How can I get access to calendar?
- Why can't I view older work orders in the calendar?
- What is a suggested start date?
- What happens if a work order doesn't have dates?
- Do users get notified when a work order is assigned to them in the calendar?
- Can I view task start dates in the calendar?
- Why can't I view the Edit button on work orders in the calendar?
- How can I tell if a work order has multiple assignees?
Currently, Calendar Beta is only available to customers in our early availability program. To learn more, contact your Fiix representative.
If your organization is using Calendar Beta, but you don't have access, contact your administrator to enable access for your user group.
Currently, Calendar only displays work orders that were created after the calendar feature was enabled. You can still access older work orders in Maintenance > Work Orders, but you won't be able to view them in the calendar.
Suggested start date is a new field for work orders:
This field is currently only available to customers who are using Calendar Beta in our early availability program. It represents the date and time you expect someone to start on that work order.
Work orders can only be displayed on the calendar if they have a suggested start date or a suggested completion date. If they have one date but not the other, they're displayed on the calendar with only a 30-minute duration:
This means that:
- Work orders with both a suggested start and suggested completion date are displayed on the calendar using their full suggested duration. For example, if a work order is suggested to start on Wednesday and end on Thursday, it would span those 2 days on the calendar.
- Work orders with only one date (i.e. a suggested start or a suggested completion date) are displayed with only a half-hour duration. For example, if a work order has a suggested start date of Monday at 9 AM, but no suggested completion date, it would be displayed as spanning from 9 to 9:30 AM on Monday.
- Work orders with neither a suggested start nor a suggested completion date are not displayed on the calendar at all.
Do users get notified when a work order is assigned to them in the calendar?
Yes, as long as their user account is set up to receive notifications. To learn more, see Configure work order and work request notifications.
Can I view task start dates in the calendar?
Calendar Beta displays information at the work order level, rather than the task level. It does not display task start dates.
Why can't I view the Edit button on work orders in the calendar?
This feature is currently unavailable for v6 Work Orders users. If you're using v6 Work Orders, please edit work orders in Maintenance > Work Orders.
How can I tell if a work order has multiple assignees?
Currently, Calendar Beta only displays the name of the first user assigned to the work order. Hover your cursor over a work order to learn whether it has multiple assignees. If it does, the work order displays a message alerting you that there is more than one assignee.