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Use Fiix MAX on the mobile app

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Fiix Documentation Team

  • Updated

Before you begin

Fiix MAX is intended to assist with decision-making but cannot replace it. Verify its responses before carrying anything out, especially for safety-critical work.

Plans: Professional, Enterprise
Permissions: Access to Fiix MAX
Related: Set up Fiix MAX, Fiix MAX FAQ

Fiix Maintenance Assistant Experience (MAX) is an AI chatbot specialized for maintenance and customized for your CMMS, available on both the desktop app and mobile apps (iOS, iPadOS, Android). 

This article contains the following sections:

Chat with Fiix MAX in the mobile app

To use Fiix MAX in the mobile app:

  1. Click or tap the Fiix MAX icon above the More tab:

  2. Enter your question or command into the text field, and tap the Send () button. 

    Note

    • Quitting the app, navigating to a new app, or locking the device will interrupt the thinking process, and no response will be generated. 
    • Closing the chatbox and navigating the Fiix app does not interrupt the thinking process, nor does interacting with previous responses in the chat (as long as you remain in the Fiix app) . 
    • Chat history will still be retained even after an interruption. 

    After processing, Fiix MAX generates a response: 

  3. Do one of the following:
    • Keep chatting with Fiix MAX by sending another message in the text field, or when applicable, selecting one of the topics or assets Fiix MAX suggests:

    • Navigate to a source or CMMS record by tapping on any links provided by Fiix MAX in its response. 

      Note

      • Assets and work orders open on top of the chat box, and do not cause you to lose your place in the app. 
      • Any work orders opened from the chat window display as read-only. 
    • If you notice you've made a mistake in any of your queries, you can edit a previously-sent message by tapping the pencil icon () next to it.
    • To start a completely new conversation with Fiix MAX, clear the chat history by tapping the Menu button () and then Clear history.
  4. Once you're done with Fiix MAX, click the Close button () or flick your finger down on the screen to hide the chat box. 
    Hiding the chat box does not clear your chat history. 

Fiix MAX on mobile FAQ

This article answers frequently asked questions about Fiix Maintenance Assistant Experience (MAX) on the mobile app. Use the links below to jump to a specific question:

Can I give a user access to Fiix MAX on the mobile app, but not the desktop app (and vice versa)?

No. Anyone with access to Fiix MAX has access to the chatbot on both mobile and desktop. 

Can I hide or move the Fiix MAX icon?

No. You can only remove the icon by losing access to Fiix MAX.

Does Fiix MAX respect user permissions on mobile? 

Yes. Fiix MAX only refers to data from the sites the user has permission to access, and respects edit and view permissions assigned to the user.

If the user has limited their own view on mobile (using a filter or other temporary, self-applied limit), Fiix MAX doesn't limit its responses to the filtered selection. 

What can I do while Fiix MAX is thinking?

After sending a message, you can close the chat box and navigate the mobile app while Fiix MAX loads a response. You can also interact with previous messages in the chat (e.g. opening links to CMMS records)  without interrupting the thinking process.

Closing the app, navigating to a new app, or locking the device will interrupt the process and cancel the response. This includes clicking on a Help Center link that Fiix MAX provides. When you return to the Fiix application after navigating away, Fiix MAX displays an error indicating the interrupted request. 

Conversation history is retained after an interrupted request, allowing users to review prior messages even though the response was cancelled.

Can I edit work orders opened in Fiix MAX?

No. Work orders are read-only when opened in Fiix MAX even if you have edit permissions for it. To edit a work order, hide the chat window and go to Work Orders using the navigation menu.

Does opening an asset or work order in Fiix MAX make me lose my current place in the app? 

No. Using a Fiix MAX link opens the record in a new window on top of the chat box. Close the record and hide the chat box to return to your current place in the app. 

This ensures you don't lose in-progress work when opening records in Fiix MAX.

Is chat history shared between the mobile and desktop applications? 

No. Mobile chat history is stored locally on the device and is independent of desktop chat history. Conversations are not synchronized across devices, and you can't seamlessly continue a conversation started on one device from another.

You can have different, simultaneous chats on mobile and desktop while logged into the same account and tenant.

What do I do when Fiix MAX times out?

Very rarely, some questions may cause Fiix MAX to time out. If this happens, please try again later. 

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