Fiix MAX FAQ

This article answers frequently asked questions about Fiix Maintenance Assistant Experience (MAX). Use the links below to jump to a specific question:

• What's the difference between Fiix MAX and ChatGPT?
• Are the training models for Fiix MAX customizable?
• What kind of questions can I ask Fiix MAX?
• What languages does Fiix MAX support?
• How often is an asset's knowledge base retrained?
• How long does Fiix MAX retain chat history?
• Are the knowledge bases for my assets secure?
• How do I give feedback about answers?
• Is Fiix MAX accessible in the mobile app?
• Who gets access to Fiix MAX?
• Can I turn Fiix MAX off?
• Why do I have to wait for answers?
• Why didn't Fiix MAX recognize my asset?
• Where does Fiix MAX gets its responses?
• Does Fiix MAX know where I am in the CMMS?
• Does Fiix MAX respect user permissions?
• When and why should I clear Fiix MAX's chat history?
• How should I phrase questions for better answers?

What's the difference between Fiix MAX and ChatGPT?

While Fiix MAX uses LLM technology behind the scenes, it is not the same as public source models like ChatGPT, Microsoft CoPilot, or Claude. It is a specialized assistant built with proprietary orchestration logic, data, and integrations tailored for maintenance workflows. The experience and responses are optimized for the maintenance domain, and its models are privately hosted on the secure Rockwell cloud. 

Are the training models for Fiix MAX customizable?

No. Fiix manages the development and orchestration of Fiix MAX's capabilities internally. While we leverage leading foundation models from OpenAI, Anthropic, and other trusted providers, our in-house aggregation layer and engineering determine which model is used for each task. This allows us to ensure the best performance and reliability for our customers. Currently, we do not expose customization or model selection options to users.

What is my Fiix knowledge base, and how does Fiix MAX use it? 

Your Fiix knowledge base is the collection of your CMMS information that supports maintenance operations. This includes documentation files uploaded to your asset records, such as manuals and procedures, as well as your maintenance history (work orders, scheduled maintenance records, asset records, etc.). Your knowledge base is specific to your CMMS and is never shared with other customers. 

Fiix MAX uses your Fiix knowledge base to answer questions specific to your assets and CMMS. 

What kind of questions can I ask Fiix MAX?

Fiix MAX's supported conversation topics can be grouped into three main categories. You can ask about:

• Your assets' maintenance procedures and recommendations
• Your CMMS records (assets, work orders, etc.)
• General maintenance concepts and the Fiix app

At the moment, Fiix MAX can respond with summarization and simple calculations (e.g. When were the last two work orders closed?), but cannot analyze information (e.g. Compare the close-rate trend month-over-month for the past year.). To learn more, see What can I ask Fiix MAX?

What languages does Fiix MAX support?

Fiix MAX automatically responds in the same language you use to ask questions.

Some predefined messages such as the initial greeting may still be displayed in English.

How up-to-date is MAX's information?

Depending on the source, updates to Fiix MAX's information occurs at different frequencies:

• CMMS data is updated hourly.
• Asset documentation (manuals and guides uploaded to assets, etc.) is updated daily.
• Help Center resources are updated weekly.

As such, there may be situations where Fiix MAX does not include information from recent changes, depending on when the last update was.

How long does Fiix MAX retain chat history?

Your chat history is only retained in the chat box until you log out of the CMMS. The next time you log in, your chat history will have been cleared, and you will not be able to access it. 

Fiix may use chat histories for product improvement, support, and quality monitoring according to our data retention and privacy policies.

How does Fiix MAX keep my information secure?

When using Fiix MAX, your CMMS data and documents stay private to your organization and are stored in a secure cloud environment. Your information is never shared with other customers or used to train public foundation models. Each Fiix knowledge base is isolated to its own tenant.

Fiix MAX also respects existing Fiix user permissions and only surfaces information users are authorized to access. Assets outside a user’s permissions will not appear in responses or suggestions.

Fiix MAX uses trusted third-party AI services to process prompts and generate responses, but your data remains protected and is not retained or used for model training. To learn more, see our Trust Center.

How do I give feedback for responses?

Giving regular feedback—both positive and negative—will help Fiix MAX improve its answers over time.

You can give feedback about answers using the thumbs up and thumbs down icons beside each answer:

Afterwards, use the text field to enter any additional feedback or return to asking questions.  

Who gets access to Fiix MAX?

Users assigned a Fiix MAX license can access Fiix MAX on both the desktop and mobile apps. 

Is Fiix MAX accessible in the mobile app?

Yes. Any users with access to Fiix MAX can use the chatbot on our mobile app as well as the desktop app. 

Can I turn Fiix MAX off?

You can remove MAX licenses from specific users and assign them to different ones. 

However, if you would like to opt out of MAX and remove it completely, you must contact your Fiix representative.  

Why do I have to wait for responses?

It may take MAX some time (over 90 seconds) to search through data and generate a response. Please be patient. 

Why didn't Fiix MAX find my asset?

You may not have access to the asset you want to chat about. Fiix MAX respects the site and page permissions of the user and will not answer questions about assets that the user does not have access to, nor will it display these assets as suggestions.

Where does Fiix MAX gets its responses? 

Fiix MAX draws from a combination of your Fiix knowledge base (data and files from your CMMS) and trusted web resources (the Fiix Help Center). Depending on the question you ask, the sources used may differ. To learn more, see What can I ask Fiix MAX?

You can view the sources used at the bottom of a response:

Users may not be able to access the link destination if they do not have permission to access certain CMMS pages. 

Does Fiix MAX know where I am in the CMMS? 

No, Fiix MAX does not detect which page in the CMMS you have open and cannot answer questions referring to the current page without its proper name (e.g. Work Orders list, Scheduling tab). 

Does Fiix MAX respect user permissions?

Yes. Fiix MAX respects the site and page permissions of the user and will not answer questions about assets that the user does not have access to, nor will it display these assets as suggestions. 

Fiix MAX may still provide links to destinations that users cannot access due to restricted page permissions. However, they will not be able to use these links. 

When and why should I clear Fiix MAX's chat history? 

By default, Fiix MAX retains your chat history over a single session, and automatically clears it after you log out from the app. However, we recommend clearing the chat history during your session to maintain the quality of Fiix MAX's answers. 

Clearing the history removes older conversational references that are no longer needed, helps keep your answers up-to-date, and could guide Fiix MAX back onto the right track. 

How should I phrase questions for better answers? 

For best results, include the asset name, site, date range, record type, or status you want Fiix MAX to use. For example, instead of asking “Which work orders are overdue?”, ask “Which work orders are overdue for forklifts at the Milwaukee site?"