Fiix Maintenance Copilot FAQ

This article answers frequently asked questions about Fiix Maintenance Copilot. Use the links below to jump to a specific question:

• What's the difference between Fiix Maintenance Copilot and ChatGPT or Microsoft Copilot?
• Are the training models for Fiix Maintenance Copilot customizable?
• What kind of questions can I ask Fiix Maintenance Copilot?
• What languages does Fiix Maintenance Copilot support?
• How often is an asset's knowledge base retrained?
• How long does Fiix Maintenance Copilot retain chat history?
• Are the knowledge bases for my assets secure?
• How do I give feedback about answers?
• Who gets access to Fiix Maintenance Copilot?
• Can I turn Fiix Maintenance Copilot off?
• Why do I have to wait for answers?
• Why didn't Fiix Maintenance Copilot recognize my asset?

What's the difference between Fiix Maintenance Copilot and ChatGPT or Microsoft Copilot?

While Fiix Maintenance Copilot may use ChatGPT technology behind the scenes, it is not the same as ChatGPT. Fiix Copilot is a specialized assistant built with proprietary orchestration logic, data, and integrations tailored for maintenance workflows. The experience and responses are optimized for the maintenance domain.
The term “Copilot” is commonly used to describe AI-powered assistants, but Fiix Maintenance Copilot and Microsoft Copilot are completely separate products. Fiix Copilot is independently developed and not affiliated with Microsoft Copilot in any way.

Are the training models for Fiix Maintenance Copilot customizable?

No. Fiix manages the development and orchestration of Fiix Maintenance Copilot’s capabilities internally. While we leverage leading foundation models from OpenAI, Anthropic, and other trusted providers, our in-house aggregation layer and engineering determine which model is used for each task. This allows us to ensure the best performance and reliability for our customers. Currently, we do not expose customization or model selection options to users.

What kind of questions can I ask Fiix Maintenance Copilot?

Currently, Fiix Maintenance Copilot answers questions that can be sorted into the following categories: 

• Asset-specific questions, which return answers filtered by the selected asset. These include:
  • Questions about the asset's ARP-related data (risk levels, sensors, etc.)
  • Questions about the asset's work orders and scheduled maintenance
• General questions, which return answers that are not filtered by asset. These include:
  • Questions about how to use Fiix
  • Questions about data in the ARP Overview Dashboard

What languages does Fiix Maintenance Copilot support?

Copilot automatically responds in the same language you use to ask questions, as long as it is one of our supported languages. 

Some predefined messages such as the initial greeting may still be displayed in English.

How often is an asset's knowledge base retrained?

An asset's knowledge base is retrained automatically at the following times:

• A day after a new document is uploaded to the asset
• When one or more work orders have been closed since the last training, and the last training took place 7 or more days ago

As such, there may be situations where Copilot does not include information from more recent work orders depending on the last training date. This only applies to questions about maintenance, which draw from the asset's knowledge base.

Any questions regarding those work orders that use CMMS data instead of the knowledge base will have up-to-date responses.

How long does Fiix Maintenance Copilot retain chat history?

Your chat history is only retained in the chatbox until you log out of the CMMS. The next time you log in, your chat history will have been cleared and you will not be able to access it. 

However, all chat histories are saved in the system to better improve responses. 

Are the knowledge bases for my assets secure?

Yes. Your assets’ knowledge bases are only accessible to your organization’s Fiix Maintenance Copilot; other customers don’t have access to your knowledge base.

How do I give feedback about answers?

Giving regular feedback—both positive and negative—will help Copilot improve its answers over time.

You can give feedback about answers using the thumbs up and thumbs down icons beside each answer:

Then, click the reason for your feedback:

If you have detailed feedback about a specific answer, contact your Fiix representative. For best results, please include a screenshot or copy and paste the chat history in your message. Your Fiix representative will share your feedback with our development team.

Who gets access to Fiix Maintenance Copilot?

Currently, Fiix Maintenance Copilot is only available to customers with Asset RIsk Predictor.

Can I turn Fiix Maintenance Copilot off?

Fiix Maintenance Copilot can be turned off at the organization level, but not for individual users. If your organization wants to opt out, contact your Fiix representative.

Why do I have to wait for answers?

It may take Copilot a few seconds (up to 30) to search through knowledge bases for the right response. Please be patient. 

Why didn't Fiix Maintenance Copilot recognize my asset?

In order for Copilot to recognize an asset, you must type the name as it appears in your CMMS. However, different capitalization will be recognized. 

Alternatively, you may not have access to the asset you want to chat about. Copilot currently respects the site permissions of the user, and will not answer questions about assets that the user does not have access to, nor will it display these assets as suggestions.