Manage licenses

Each active user on your CMMS requires a license. Your account has one plan, but has many licenses. 

Since each user requires a license, you may need to add or remove licenses as staffing fluctuates.

In this article:

• View licenses 
• Add licenses 
• Remove licenses

View licenses

To see your current number of licenses and used licenses:

1. Log in to your CMMS from your macmms.com URL (e.g. example.macmms.com)
2. Click Settings > Account Settings. This page can't be accessed via bookmark, and so you must log in to the CMMS and click Account Settings each time.
3. Click Dashboard to see your total number of licenses and and active users:
   
   This account has 110 total licenses with 11 active users. They have 99 licenses available to use.

Add licenses

Only administrators can edit licenses.

To adjust the number of licenses from the Account Settings:

1. Log in to your CMMS from your macmms.com URL (e.g. example.macmms.com)
2. Navigate to Settings > Account Settings. This opens a new account settings session in your browser.
3. Click Add Licenses on the Dashboard:
   
    
4. Enter the number of additional licenses to add and click Proceed to Checkout:
   
5. Fill in the purchase order form with your information and click Place Order.
6. Save your order confirmation number for future reference.
7. If you're receiving an error when trying to add licenses, make sure you've opened a new session by clicking Account Settings button in the CMMS (not accessing account settings through a bookmark or old URL).

Note

Updating your number of licenses will affect your plan's cost and payment. 

Plans paid using credit cards will be updated automatically (no action necessary).

Plans using electronic funds transfer (EFT) or check have 30 days to remit payment (action required).

Remove licenses

To remove user licenses or adjust your subscription, please contact your Customer Success Manager or Support.