Mobile app FAQ

Users with the work order administration permission and an active internet connection can see View all work orders when accessing work orders () on the mobile app. View all work orders shows all work orders, including closed or unassigned orders, and requires an active internet connection. To access View all work orders, ask your administrator to assign you to the appropriate permission. 

Users without the work order administration permission see only My work orders when accessing work orders in the mobile app.

The mobile app syncs regularly with the web app at the following intervals:

The app also syncs when you make certain changes. To learn more, see Syncing the mobile app.

You can check when your app last synced by tapping More in the feature menu. The last sync time appears just below your name:

To sync manually, tap the Refresh button () in More.

Are unsynced images cached or stored locally?

While you’re logged in, the mobile app stores vital information such as user settings, databases, and login information. When you log out of the app, these details are removed from your device. If you want to ensure your images are saved, take a picture through your device’s camera, and upload it through the app (rather than taking the picture in the app itself). That way, you already have the image saved to your device before you even upload it to the app.

It depends on whether or not the changes are made on the same items:

Depending on how your administrator has configured the app and your permissions, you might not have access to some of the features we describe. 

User group and system role permissions determine what features you're allowed to access in the app. Your administrator configures your permissions in the desktop app, and so they may have to ensure you've been assigned to the correct user groups and roles to access the features you need.

For users who operate at multiple sites, you may be assigned to different user groups at different sites, which can result in not having the required permissions for your site.  For example, a user who is a technician at Site A and a manager at Site B will not be able to access manager-specific features when they've selected Site A in the app. 

Access to certain features may be affected by your app version. Update your app to the latest version or join the mobile beta program for the most recently updated mobile experience.

If you still can't access a feature you need, contact your administrator.

If you're an administrator looking to enable mobile features for your users, see About mobile app settings to learn more.

Failure codes are only available on Enterprise plans, and must be enabled by your administrator.

If the failure codes feature doesn't appear in a work order, it could be for one of the following reasons:

If the failure codes feature appears, but the code you want to assign isn't displayed, it could be for one of the following reasons:

In the mobile app, the Assigned to field in a work order is read-only, and it displays the users who are assigned to tasks within the work order:

To add a user to this field, create a task in the work order and assign the task to that user.

To learn more about tasks, see Add tasks to a work order.

For a list of API permissions you can change, see About mobile app settings.

Do not change permissions that are not included in this list, as this may cause the mobile app to behave unexpectedly.

Does the mobile app have a landscape mode?

Landscape mode is available for tablets and Android phones, but not for iOS phones.

How do I change the language for the mobile app?

You can change the language of your mobile app through the app settings on your device.

By default, the mobile app respects your device language, as long as it is one of our supported languages. For example, if your device is set up to use Polish, the mobile app is displayed in Polish automatically.

If your device language is not supported, the app will be in English. 

Does the mobile app support mobile device management?

The app can be used with mobile device management (MDM) software. However, any issues that arise from integration should be addressed through the MDM software itself.

Is site sharing (sharing inventory between sites) available in the mobile app?

Site sharing is not available in the mobile app. To learn more, see Share inventory across sites. 

How do I set session timeout on the mobile app?

You can use a single sign-on (SSO) service. SSO services allow you to select a session timeout for connected applications, including the Fiix mobile app.