Before you begin
You can only sync the app while connected to the internet.
Syncing refers to the transfer of your CMMS data between your device and the Fiix server. When your data is not synced, the changes you’ve made in the app will not be reflected in the web version. Your changes are still saved locally, but they will be lost if you log out before syncing. To avoid data loss due to unexpected logouts, see our sync checklist.
The app automatically syncs your data at regular intervals and after certain actions. You can also manually sync your data if you want to push it to the server before the next regular sync.
This article includes the following sections:
Use the links above to jump to the appropriate section in this article.
Before using the app, make sure that your mobile device:
-
Runs on one of our supported OS versions.
-
Has enough storage for any uploaded attachments to be stored locally if a sync cannot be performed immediately.
-
Is charged sufficiently for your shift (you may want to have an external power bank on hand).
When your shift is over, make sure that you only log out of the app after you've manually synced the app on a stable internet connection. You may also want to manually sync whenever possible to prevent data loss.
If you are still experiencing sync issues, contact our Support team. In the report, include:
-
Your device model
-
Mobile platform (iOS or Android)
-
Whether the user was logged in
-
Whether the device had sufficient battery
-
Whether the issue can be replicated
The Android and iOS apps sync automatically in the following situations:
|
Sync type |
iOS devices |
Android devices |
|---|---|---|
|
Interval sync |
A sync will occur every 10 minutes when the app is active (i.e., not in the background). |
A sync will occur every 15 minutes. |
|
Action sync |
Performing any action will trigger a sync for that specific action. |
A sync will trigger when you:
|
If you want to ensure that your changes are synced before logging out of the app, you can sync them manually.
To manually sync: