This article answers the following common questions about work order insights:
- Who is eligible for work order insights?
- When do predictions start?
- Why wasn't my dashboard updated on the expected day?
Who is eligible for work order insights?
Your organization is eligible for work order insights if you meet the following requirements:
- You are on the Professional or Enterprise plan.
- You have closed at least 200 work orders over a 12-month period.
Note: Our AI considers a work order "closed" once it has a completed date.
When do predictions start?
Our AI starts analyzing your work orders the day after the feature is enabled in your CMMS.
Why wasn't my dashboard updated on the expected day?
In rare cases (i.e. less than 1% of the time), unexpected server issues can interfere with dashboard updates. If this happens, your dashboard should be updated within 24 hours after the expected time.
If your dashboard isn't updated after 24 hours, please contact our support team.