About multi-site and single-site configurations

If your organization has more than one location, you have two options for how to handle these locations when configuring Fiix:

  • Single-site, where each site is its own separate tenant with its own URL. Users with access to more than one site would have separate user accounts for each tenant and would have to log in to each site’s tenant separately.

  • Multi-site, where your organization has a single tenant, and each location is its own site within that tenant. Users with access to more than one site can select which one they want to view data for.


Multi-site configurations are only available on our Professional and Enterprise tiers. To learn more about multi-site and the data that's shared between sites in a multi-site configuration, see What is a multi-site configuration??

Multi-site or single-site?

It’s very important to understand the difference between these two configurations, as it can be costly and time-consuming to switch from one to the other. Even if you’re currently only implementing Fiix at one or a few locations, you should still consider which option would work best for you if you later decided to expand.

For example, if you’re currently implementing Fiix at your Canadian locations, but you might later implement it at your locations in France, you might want to consider a single-site configuration so that you can use the CMMS in different currencies. Conversely, if you wanted a single URL for all of your sites and a single administrator for all sites, you would want to consider a multi-site configuration.

A single-site configuration might be right for you if:

  • Your sites need to use different currencies

  • You want separate tenant URLs for each site

  • You want your sites to use separate purchase order numbering

A multi-site configuration might be right for you if:

  • You want a single URL for all sites

  • You want standardized settings across sites

  • You want to share task groups, lookup tables, parts, and businesses across sites

  • You want to be able to rotate assets between sites

  • You want to view dashboards and reports for multiple sites in a single tenant

For more resources on setting up a multi-site configuration, see Configure guest permissions for the work request portal, Set up new users, and Add a site.

The following table displays the data elements that are shared between sites and those that are separated by sites in a multi-site configuration:

Shared data elements

Separated data elements

  • Parts

  • Task groups

  • Screen filters

  • Custom reports

  • Bill of Materials (BOMs)

  • Suppliers and related businesses

  • System settings (lookup tables, user groups, custom fields, work order statuses and types, billing terms, etc.)

  • Users

  • PMs

  • Work orders

  • Assets

  • Reports data

  • Dashboard data

  • Purchase requests

If you’re integrating Fiix with an Enterprise Resource Planning (ERP) software, you’ll also need to take your ERP configuration into consideration. For example, if you use a different ERP for each site, a single-site configuration will allow you to connect each individually.

The following flowchart can help you determine which configuration is right for you:

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