Before you begin
Plans: Enterprise only
Audience: Administrators
This article provides answers to the following questions about audit trail:
- What timezone does audit trail use?
- Why aren't my recent changes included?
- How far back does audit trail go?
- How do I read the Event Data column in user management audit trail files?
What timezone does audit trail use?
All dates and times in audit trail files use the UTC timezone.
Why aren't my recent changes included?
Changes to data in your CMMS (such as changing a work order's status) are not reflected in your audit trail immediately. Typically, it takes a few minutes for the changes to appear; in cases where there are a lot of changes to sync, it might take up to an hour.
How far back does audit trail go?
You can view audit trail records from up to 30 months in the past. However, you can only view 12 months at a time. This means that if you want to view more than 12 months of records, you'll need to generate separate files.
How do I read the Event Data column in user management audit trail files?
In audit trail files for user management, the details about each change are displayed as JSON events in the Event Data column:
You can use built-in Excel tools to parse these values so that they’re easier to read:
To learn how, see the Parse the Event Data column in user management files section in Audit trail use cases.