This article answers frequently asked questions about the different Fiix plans and how to pay for your subscription:
The payment period begins on the day you start your plan, and will automatically renew each month or each year on the same date.
To find your payment renewal date, navigate to Settings > Account Settings.
To cancel your plan, you'll need to Contact support.
If your credit card payment fails, your subscription lapses, or you have another payment issue, you have 15 days (on an annual plan) or 5 days (on a monthly plan) to adjust your payment details.
After the grace period ends, your account will be deactivated.
To reactivate a deactivated account, Contact support.
While there is no limit to the number of files or records you can add to your CMMS, your files and records count towards your overall storage space.
Free and Basic plans receive 5 GB of storage space.
Professional and Enterprise plans receive 10 GB of storage space.
Individual files and records are limited to a maximum size of 100 MB each.
To find out how much storage you've used or have left, or to make adjustments to your storage amount, you can Contact support.
Licenses (sometimes referred to as seats) are the total number of active users your CMMS can have according to your plan. Each licence allows for one active user.
Active users (sometimes referred to as actual) refers to total users who have an active status. Active users can log in, add new equipment, close work orders, and more. When an active user is deactivated, your number of active users is immediately reduced by 1.
You can find your number of licenses and active users on the Account Settings page:
In this example, the CMMS has 4 total licenses and 3 current active users. One more user can be activated before needing to add more licenses.