This article answers frequently asked questions about the different Fiix plans and how to pay for your subscription:
- Can I change my CMMS subdomain (URL)?
- Can my CMMS be cloned or duplicated?
- When will my plan renew?
- How do I cancel my plan?
- What happens if my payment fails or subscription lapses?
- What currencies can I pay with?
- How much storage space do I get with my plan?
- What's the difference between licenses, seats, users, and active users?
Can I change my CMMS subdomain (URL)?
Admins can change your subdomain by contacting support.
Your CMMS subdomain is the portion of the URL before .macmss.com, as in example.macmms.com. Changing your subdomain will affect your entire CMMS, including integrations, your users' sign-in page, and more. Working alongside your support representative to change your URL can help ensure a smoother transition for your organization.
Can my tenant be cloned or duplicated?
Many tenants using v5 can be duplicated, but currently no v6 tenants can be duplicated. To have your tenant duplicated (for testing or other purposes), please contact support.
When will my plan renew?
The payment period begins on the day you start your plan, and will automatically renew each month or each year on the same date.
How do I cancel my plan?
To cancel your plan, you'll need to contact support.
What happens if my payment fails or subscription lapses?
If your credit card payment fails, your subscription lapses, or you have another payment issue, you have 15 days (on an annual plan) or 5 days (on a monthly plan) to adjust your payment details.
After the grace period ends, your account will be deactivated.
To reactivate a deactivated account, contact support.
What currencies can I pay with?
For plan payments, Fiix currently supports USD ($) only.
How much storage space do I get with my plan?
Individual files and records are limited to a maximum size of 100 MB each, but there is no limit to the number of files or records you can add to your CMMS. There is no storage limit across all plans.
What's the difference between licenses, users, and active users?
Licenses are the total number of active users your CMMS can have according to your plan. Each licence allows for one active user.
Active users (sometimes referred to as used licenses) refers to total users who have an active status. Active users can log in, add new equipment, close work orders, and more. When an active user is deactivated, your number of active users is immediately reduced by 1.
You can find your number of licenses and active users on the Account Settings > License Management page:
In this example, the CMMS has 110 total licenses and 11 current active users. 99 more users can be activated before needing to add more licenses.