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Change the trigger time for scheduled maintenance

Overview

By default, all time-based scheduled maintenance triggers at midnight (12:00 AM). However, midnight might not always be the most convenient time for your work orders to be created, especially if it's outside your normal working hours and technicians are receiving work order notifications while they're trying to sleep. 

Instead, you can set a trigger time that better corresponds to when you actually expect someone to start the work. You can update each scheduled maintenance individually or update many (up to 100) at once.

Note: It can take up to 30 minutes to generate work orders, meaning that your work orders could be created 30 minutes after the time you specify. 

Steps

To update the trigger time for scheduled maintenance, complete the following steps:

  1. Navigate to Maintenance > Scheduled Maintenance.
  2. To select which scheduled maintenance(s) to edit, do one of the following:
    • To select individual scheduled maintenances, select the checkbox next to them.
    • To select all of the scheduled maintenances on the current page (up to 100), select the checkbox at the top of the list. If you have more than 100, you'll need to repeat this process for the remaining pages.
  3. Click More > Edit.
    mass_update_time.png
  4. Select a different time from the Trigger Time drop-down list. The drop-down list at the top of the Trigger Time column will change the trigger time for all the scheduled maintenances you selected. 
  5. Click OK.

Example

Want to see it in action? Check out the GIF below!

Screen_Recording_2019-09-12_at_02.22_PM.gif

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