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Fiix Prescriptive Maintenance FAQ

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Fiix Documentation Team

  • Updated

This article answers frequently asked questions about Fiix Prescriptive Maintenance. Use the links below to jump to the appropriate questions:

Is my data secure using Fiix Prescriptive Maintenance?

The development process included a rigorous security review to make sure it met our high security standards and adhered to industry best practices. It uses only private AI models, secured safely in Rockwell’s cloud storage. We never publish customer data using OpenAI’s public API, nor do we use your data to train other AI models. 

Are my uploaded documents shared with other customers?

No. Any uploaded documents undergo the same rigorous security measures as your data (see above). 

Does Fiix Prescriptive Maintenance use any openAI sources (e.g. ChatGPT)?

We use modern large language models (LLM) that are securely stored in private clouds and do not expose data elsewhere.

Various LLMs serve distinct functions, ranging from data retrieval and logical reasoning to offering maintenance questionnaires or checklists. It's crucial that we have high-quality manuals and instructions, as this enriches the knowledge base and enhances the reasoning capabilities of the LLMs in use.

Can I trust the AI-generated instructions?

The instructions are based on existing data from your work orders and any supporting documents (e.g. manuals) you provide. As with any AI tool, the quality of its instructions will depend on the quality of its inputs. In other words, proving it with better data will result in better instructions.

As you’re getting started with this tool, you might want to have someone (e.g. a maintenance manager) review the work orders it generates to make sure that the instructions are clear, accurate, and meet safety standards. If you experience an issue with the work orders it creates, please contact your Fiix representative.

What should we add to our work orders to improve instructions?

The best approach is to add more notes (and more detailed notes) to your work orders. We recommend adding information like:

  • Safety precautions
  • Frequent issues you encounter with the asset
  • Steps for current maintenance and inspection procedures

How often does Fiix Prescriptive Maintenance retrain?

To make sure that it’s always using the latest data, Fiix Prescriptive Maintenance automatically retrains the day after:

  • A new document is uploaded
  • Ten (or more) new work orders have been closed

This means that if you upload a new manual today, Fiix Prescriptive Maintenance will automatically retrain tomorrow. However, it doesn't retrain on edits to past work orders. In other words, editing past closed work orders won't trigger retraining.

What are the minimum data requirements for Fiix Prescriptive Maintenance?

To generate prescriptive maintenance work orders based on your CMMS data (manuals, work instructions, completion notes, etc.), an asset must meet at least one of the following requirements:

Note

Although we can generate prescriptive maintenance work orders with just the minimum data requirements listed above, you’ll get better results the more data you provide. For this reason, we recommend that each asset has more than one manual or at least five closed work orders from the past year.

If the above requirements aren’t met, Fiix Prescriptive Maintenance can still create generic instructions for an asset, provided that:

  • The asset and its sensors have descriptions
  • Those descriptions include the specific name of the asset or sensor (e.g. “Marangoni Strip Winder” instead of “STRP-02”)

During the training phase of the onboarding process, our internal evaluation tool checks whether there are enough inputs to use Fiix Prescriptive Maintenance. If we need more information about an asset (for example, if its name isn’t specific enough to identify it correctly), a Fiix representative will reach out.

Can I still use Fiix Prescriptive Maintenance if I'm using ARP as a standalone product? 

We can integrate with your existing EAM or CMMS, which allows us to generate your knowledge base from the data in that integrated system. Additional costs may apply.

Does Fiix Prescriptive Maintenance consider problem codes?

Yes, Fiix Prescriptive Maintenance can work with problem codes when they’re introduced during the training phase. However, they would need to be included in one of the data sources it looks at, such as:

  • Manuals
  • Work order descriptions and completion notes
  • Asset descriptions

Can I suggest tasks and procedures based on what was done to resolve or prevent previous failures?

Yes, you can include this information either in documents attached to the asset record or directly within work orders. Including tasks and procedures developed by resolving or preventing past failures will help train the tool to determine whether an instruction is a general step for all situations, or whether it’s context specific.

This distinction will lead to better work instructions. For example, a general step might be “Ensure the asset is shut down through steps A, B, and C before starting maintenance work”, whereas “In the event of overheating, address the issue by following steps D, E, and F” would be context specific.

Does Fiix Prescriptive Maintenance suggest the frequency of preventative maintenance to avoid failures?

Although Fiix Prescriptive Maintenance doesn’t specifically suggest the frequency for preventative maintenance, it’s designed to identify and help you address potential risk early, thereby avoiding failures.

Will Fiix Prescriptive Maintenance keep creating work orders if I don't close the first one?

No, it doesn't create new prescriptive maintenance work orders for assets that already have an open work order. Instead, it adds the latest risk information to the existing work order. 

Why should I include my work order history in the knowledge base?

Uploading your work order history allows us to generate tasks based on fixes that have already worked in your plant. 

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