This release includes the following changes in Fiix Maintenance Assistant Experience (MAX):
Copy button
We’ve added a new copy icon, which allows you to copy an entire response with a single click, rather than having to manually select and copy the text. The copy icon is displayed below each response, next to the thumbs up and thumbs down icons:
Where possible, basic formatting (bolding, line breaks, etc.) is retained in the copied response. However, more advanced formatting (such as tables) is not supported.
General knowledge disclosure
Fiix MAX now notifies you when an answer is sourced from general knowledge, rather than your organization’s knowledge base. This happens when your organization’s knowledge base doesn’t include sufficient information to produce an accurate response, so Fiix MAX has to fall back on approved general knowledge sources, such as the Fiix Help Center.