This article answers frequently asked questions about managing your Fiix account. Use the links below to jump to the appropriate question:
Note
To change your admin username in Fiix you'll need to log in to your account as a different admin. Only an admin can change another admin's details.
Only some CMMS setups have users with usernames.
Only some legacy CMMS setups have usernames (and instead most setups require users to be set up with their email address.)
To change a user's username (v5):
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Navigate to Settings > Users.
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Select the user.
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Navigate to the Login & Account Controls heading and enter the new name in the User Name field.
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Click Save
To change a user's username (v6):
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Navigate to Settings > Users.
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Select the user.
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If your CMMS is using usernames, the field should be available under Account Details. Edit the username in the field and click Save.
To recover your username from outside the Fiix web app, you'll need to Contact our support team.
Please include your Fiix account URL (YourCompanyName.macmms.com) in your request and our support team will contact you as soon as possible.
Before you begin
Deactivating your account will cancel your subscription and prevent further access to your account and its data.
To cancel your subscription or switch to a free plan, you'll need to Contact our support team.
To deactivate a user instead, see Add and remove users.
To deactivate your Fiix account, your account owner will need to Contact our support team.
If your account has been deactivated, you will need to Contact our support team to reactivate it.
To learn how to change the timezone for your CMMS, users, or locations, see Change timezone.
To change your password or recover a lost password, see Change your password.
Can I change my CMMS subdomain (URL)?
Admins can change your subdomain by contacting support.
Your CMMS subdomain is the portion of the URL before .macmss.com, as in example.macmms.com. Changing your subdomain will affect your entire CMMS, including integrations, your users' sign-in page, and more. Working alongside your support representative to change your URL can help ensure a smoother transition for your organization.