This article answers frequently asked questions about managing your Fiix account. Use the links below to jump to the appropriate question:
Note
Only some CMMS setups have users with usernames. Only an admin can change another admin's user details. Changing usernames requires the Edit Users role permission.
To change a user's username, if your system is using usernames:
- Navigate to Settings > Users.
- Select the user.
- The username field is available under the Account Details tab. Edit the username in the field.
- Click Save.
To recover your username from outside the Fiix web app, you'll need to Contact our support team.
Please include your Fiix account URL (YourCompanyName.macmms.com) in your request and our support team will contact you as soon as possible.
Before you begin
Deactivating your account will cancel your subscription and prevent further access to your account and its data.
To cancel your subscription or switch to a free plan, you'll need to Contact our support team.
To deactivate a user instead, see Add and remove users.
To deactivate your Fiix account, your account owner will need to Contact our support team.
If your account has been deactivated, you will need to Contact our support team to reactivate it.
To learn how to change the timezone for your CMMS, users, or locations, see Change timezone.
To change your password or recover a lost password, see Change your password.
Can I change my CMMS subdomain (URL)?
Admins can change your subdomain by contacting support.
Your CMMS subdomain is the portion of the URL before .macmss.com, as in example.macmms.com. Changing your subdomain will affect your entire CMMS, including integrations, your users' sign-in page, and more. Working alongside your support representative to change your URL can help ensure a smoother transition for your organization.