This article answers frequently asked questions about managing your Fiix account. Use the links below to jump to the appropriate question:
To change your admin username in Fiix you'll need to log in to your account as an admin. To learn more, see Log in to the web app. If you can't log in, see How do I recover my username or Change your password.
To change the username of any user, including an admin:
Navigate to Settings > Users
Select the user
Navigate to the Login & Account Controls heading and enter the new name in the User Name field
To recover your username from outside the Fiix web app, you'll need to Contact our support team.
Please include your Fiix account URL (YourCompanyName.macmms.com) in your request and our support team will contact you as soon as possible.
Before you begin
Deactivating your account will cancel your subscription and prevent further access to your account and its data.
To cancel your subscription or switch to a free plan, you'll need to Contact our support team.
To deactivate a user instead, see Add and remove users.
To deactivate your Fiix account, your account owner will need to Contact our support team.
If your account has been deactivated, you will need to Contact our support team to reactivate it.
To learn how to change the timezone for your CMMS, users, or locations, see Change timezone.
To change your CMMS URL, you will need to Contact our support team.
To change your password or recover a lost password, see Change your password.