Before you begin
Only Account Owners can add user seats (licenses).
Changing your number of user seats will affect your plan's monthly or annual cost. Plans paid using credit cards will be updated automatically, while plans using electronic funds transfer (EFT) or check have 30 days to remit payment.
For more information on updating your billing information, see Change payment information.
This article outlines how to adjust your number of user seats (licenses) in your CMMS:
Increasing the number of user seats allows you to add more active users to your CMMS. Each seat (license) allows you to add one more active user.
In your CMMS, Users refers the the number of user seats (licenses) available, and Actual refers to the number of seats being used by active users.
To adjust the number of user seats (licenses) on your plan:
Navigate to Settings > Account settings.
Click Add Seats.
Only account owners can see this screen. If you see a different page, then you are likely not the account owner. For more information, contact your Customer Success Manager or our Support team.
In the Users field, type the preferred number of seats.
The number you input here will be the new total number of seats (licenses) that your users will have access to. To increase your number of seats, the new number must be higher than the previous number of users. Increasing your number of seats may affect your billing.
Ensure that the new number of users is the total number of active users your CMMS needs before clicking Upgrade. There is no review step, so ensure your numbers are correct before continuing.
To remove user seats or adjust your subscription, please contact your Customer Success Manager or Support.