In work order insights, each work order is assigned a separate risk score for each risk type. The risk score is a number between 1-1000 that represents how high the risk is in that risk type.
The risk score is calculated by adding up the total number of diagnoses identified for that risk type, and then dividing by the number of possible diagnoses for that risk type.
The number of possible diagnoses depends on the work order's status. For example, there are 3 possible delay diagnoses for closed work orders, and 4 for active work orders. That means that the number of diagnoses for active work orders would be divided by 4, while the number for closed work orders would be divided by 3.
Example
Work order 123 is still active. The following diagnoses were identified for it:
-
Delays: High risk of delay, and suggested completion date is earlier than usual.
This is 2 of the 4 possible diagnoses for this risk type. As a result, this work order has a risk score of 500 for delay (2/4 x 1000).
-
Workload: More assets than usual, fewer technicians than usual, fewer tasks than usual.
This is 3 of the 11 possible diagnoses for this risk type. As a result, this work order has a risk score of 273 for workload (3/11 x 1000).
-
Planning: Fewer logged hours than usual.
This is 1 of the 3 possible diagnoses for this risk type. As a result, this work order has a risk score of 333 for planning (1/3 x 1000).