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Root cause and diagnosis definitions

The root cause assigned to a work order identifies the type of issue we found with it, which the diagnosis reveals the reasons why we assigned that root cause.

The root causes we identify are:

Time span

The algorithm assigns the Time span root cause when it identifies issues with the work order's estimated time or logged time.

The following diagnoses can lead to a time span issue:

Diagnosis

Description

Estimated time higher than usual

The time estimated for this work is unusually high. Compared with similar work orders, too much time has been allocated for its completion.

Estimated time lower than usual

The time estimated for this work is unusually low. Compared with similar work orders, too little time has been allocated for its completion.

More logged hours than usual

The time that users have logged for this work is unusually high. This is tracked in hours.

Fewer logged hours than usual

The time that users have logged for this work is unusually low. This is tracked in hours.

Workload

The algorithm assigns the Workload root cause when it identifies issues with settings related to the amount of work it represents, such as the number of assets or technicians assigned.

The following diagnoses can lead to a workload issue:

Diagnosis

Description

More assets than usual

An unusually large number of assets are included in this work order.

Fewer assets than usual

An unusually small number of assets (or no assets) are included in this work order.

More task edits than usual

Users have made more edits than usual to tasks in this work order.

Fewer task edits than usual

Users have made fewer changes than usual to tasks in this work order.

More parts used than usual

An unusually large number of parts are used in this work order.

Fewer parts used than usual

An unusually small number of parts (or no parts) are included in this work order.

More tasks than usual

An unusually large number of tasks are included in this work order.

Fewer tasks than usual

An unusually small number of tasks are included in this work order.

More technicians assigned than usual

An unusually large number of technicians are assigned to the tasks in this work order.

Fewer technicians assigned than usual

An unusually small number of technicians are assigned to the tasks in this work order.

Delay

The algorithm assigns the Delay root cause when it identifies work orders that are at risk of being delayed, or are already delayed. Only work orders with a suggested completion date can be assigned this root cause (and its diagnoses).

The following diagnoses can lead to a delay being identified:

Diagnosis

Description

Work order has a high risk of delay

The work order is likely to be delayed past the suggested completion date.

Work order is already delayed

The work order is already delayed past the suggested completion date.

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