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Risks identified in work order insights

The risk identified for a work order represents the most serious issue we found in our analysis. There are 4 possible risks, described in the table below.

Even if multiple risks are identified, each work order is only assigned one risk in the report, using the logic described in the table. Essentially, the work order is always assigned the most serious risk that we found. You can always view the full list of risks we identified for each work order by hovering your cursor over that column in the report, or by looking at the Root Cause column in the CSV file.

To learn more about the data in the reports and CSV files, see Data dictionary for work order insights.

Risk

Description

Abnormal failure

This risk means that the asset failed sooner than expected (i.e. prior to the mean time between failures (MTBF)).

These failures are automatically assigned a risk score of 955. In the CSV file, you can see the contributing work orders, which are the work orders that we feel led to that abnormal asset failure. To learn more about reading the CSV file, see Data dictionary for work order insights.

Any work order that has an abnormal failure identified is assigned this risk, even if other risks were also identified. This is because abnormal failure is the most serious of the four risks.

Abnormal delay

This risk means that the work order was overdue longer than normal past the estimated completion date. Only work orders assigned an estimated completion date can have an abnormal delay identified.

A work order is only assigned this risk if we haven't also identified an abnormal failure. Abnormal delay is the second most serious risk.

Abnormal duration

This risk means that the work order was open longer than normal. We calculate duration by subtracting the start date from the completion date.

A work order is only assigned this risk we haven't also identified an abnormal failure or abnormal delay. Abnormal duration is the third most serious risk.

Abnormal configuration

This risk means that one or more of the work order's fields were configured differently than normal. This can include any of the following differences:

  • Asset count (the number of assets in the work order)

  • Estimated time (the amount of time the work order was estimated to take)

  • Maintenance type (the maintenance type associated with the work order)

  • Site (the site associated with the work order)

  • Spent time (the number of hours logged against the work order)

  • Step count (the number of times labor was logged against a task in the work order)

  • Task count (the number of tasks in the work order)

  • Tech count (the number of technicians assigned to the work order)

A work order is only assigned this risk if we haven't identified any of the other risks. While still an issue that needs to be addressed, it is the least serious of the four risks.

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