Before you begin
This article is about changing the password for an existing user account. If you're trying to set your password for a brand-new account, see Set your password instead.
Version: v5 (what does this mean?)
For v6 users, see Change your password.
There are a few ways you can initiate a password reset:
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Using the Forgot your password link on the login screen
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From within the app
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Contacting your administrator
Use the links above to jump to a specific section.
Tip
Need help coming up with a secure password? Check out our Password requirements article.
Use this method if you have forgotten your password, and your user account has an email address associated with it. If you forgot your password, but don't have an email address on your account, contact your administrator instead.
To change your password from the login screen:
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On the login screen, click the Forgot your password? link:
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In the dialog that appears, enter the email address associated with your account.
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Click OK.
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When you receive the password reset email, click the Reset Password link.
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Enter (and re-enter) a new password:
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Click OK.
Use this method if you haven't forgotten your password, but still want to change it.
To change your password from within the app:
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Click the Account button:
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In the Security and Access section, click Change Password:
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Enter your current password.
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Enter (and re-enter) a new password.
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Click OK.