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Assign Failure Codes to Work Orders

Before You Begin

This feature is only available on the Enterprise tier, and only applies to single-asset work orders. If the failure codes section isn't displayed in your single-asset work orders, it means that your administrator hasn't enabled the feature. To learn more about enabling failure codes, see Enable Failure Codes.

Assigning failure codes to your work orders allows you to identify and track trends. You can view and assign failure codes using the mobile app, and (if you're online) you can also view closed work orders that were assigned the same problem code.

To assign a failure code to a work order:

  1. In the mobile app, open the Work Orders feature.

  2. Tap a work order.

  3. In the Details tab, tap Failure codes:

    Details tab of a work order with the Failure codes section highlighted.
  4. Tap the type of code you want to assign (problem, action, or cause):

    failure_codes_3.png
  5. Tap a code in the list:

    The Action codes screen with two action codes listed, but none selected yet.
  6. Repeat steps 4 and 5 for any additional code types you want to assign.

  7. Tap Save.

View closed work orders with the same problem code

Before You Begin

This feature is only available online. If the Show closed WOs with similar problems toggle doesn't appear, it means that your administrator hasn't enabled this feature. To learn more about enabling failure codes, see Enable Failure Codes.

If a work order has a problem code assigned to it, you can view closed work orders that were assigned the same code. This allows you to look for trends across work orders.

To view closed work orders with similar problem codes:

  1. In the mobile app, open the Work Orders feature.

  2. Tap a work order.

  3. In the Details tab, tap Failure codes.

  4. Tap the Show closed WOs with similar problems toggle:

    Failure codes screen with the Show closed WOs with similar problems toggle highlighted.
 
 
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