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Switching to the new mobile app: FAQs

As you might have seen in our recent messaging, our legacy mobile app (Fiix Mobile) will not be available for download starting July 2021, which means that remaining legacy app users should start transitioning to our new mobile app. This article helps answer some questions you might have about the transition. 

Use the links below to jump to a specific question:

Why did you build a new app?

As much as we love our legacy app, we wanted to make significant improvements to your mobile experience, which required us to build a new app with the latest technology. With this new app, we can provide new features such as an offline mode, faster sync speeds, improved security, an upgraded app interface, and more.

For example, the new app provides you the ability to work in offline mode. This means that you can access your data even if you’re in an area without an internet connection. This is particularly useful for technicians working in remote areas: simply log the information you need, and the app syncs it for you once you have internet coverage again

The new app is also built native to your device’s operating system. This means that your data is more secure, you can access native mobile features, and the interface is designed to feel comfortable and more intuitive. Some device features you can access through this new app include your microphone and your camera, which give you functionality like speech-to-text dictation, scanning QR codes, and capturing and uploading images.

The new mobile app is focused entirely on the technician experience, meaning that technicians can focus and complete their work using only their mobile device, rather than having to go back and forth between the equipment and a work station.

How do I know which version I'm using?

The easiest way to identify which version of the app you're using is by looking at the app icon. This is the legacy app icon:

old_app_icon.png

And this is the new app icon:

new_app_icon.png

Where can I download the new mobile app?

You can download the new mobile app at the links below:

Can I still use the legacy app?

Yes, if you already have the legacy Android or iOS app installed, you can continue to use it.

However, once the apps are removed from the store in July, you will no longer be able to download them. We recommend starting to transition your team to the new mobile app now, so that they have time to learn how to use it.

Further, the following functionality is not available in the legacy mobile app:

  • single sign-on (SSO)
  • work request portal

Why are you sunsetting the legacy app?

As mentioned in the answer to the first question, the new app provides additional capabilities, such as offline mode. We're excited about this new app, and sunsetting the legacy app allows us to focus our attention on developing even more new features for the new app.

Because the legacy app is no longer being updated and supported, we can’t ensure that it will work with new OS updates for Android and iOS. Removing the legacy app from the store helps avoid confusion by ensuring that users download the correct (i.e. supported) version of the app.

Do you have resources to help us make the switch?

Yes! We've produced a few resources to help you make the switch, including a quick-start guide and instructions for how to remove the legacy app and install the new one.

We also have a section here in the help center that's devoted entirely to helping you use our new mobile app, including answers to some frequently asked questions, such as "Why can't I see all the work orders" and "How does sync work?"

Do you have a roadmap for the new mobile app?

Yes, please contact the Fiix Customer Success team.

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