This release includes the following new features:
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The new work request portal, which is being rolled out in waves starting today
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Dashboard enhancements, including new widgets and standardized filters
To learn more about these changes, use the links above to jump to the corresponding section in these release notes.
The work request portal replaces our existing guest request functionality. The new portal provides a new, more user-friendly interface for guest users (i.e. users without a Fiix login) to submit work requests from outside the CMMS.
The enhancements in this new version include:
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Better clarity on requests: Get the information you need in requests by adding the necessary fields to the form and specifying which ones are mandatory.
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Fewer status updates: Cut down on status updates (and duplicate requests) by allowing guest users to search, sort, and track requests.
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Fewer submitted requests: Reduce the number of requests by allowing guests to select multiple assets on the same work request (Professional and Enterprise tier only).
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More customization: Include custom fields in the work request form (Enterprise tier only).
We're rolling out this feature in waves throughout March and April. You'll receive an email 2 weeks prior to your scheduled launch date. If the timing we provide is not convenient, you'll have the option to push your rollout to a later date. Further details and exact dates will be available in the email you receive.
To learn more about this feature, see About the work request portal. We've also created a number of additional resources to help you get started, including videos, a printable request card, and a getting started guide.
In this release, we added three new dashboard widgets:
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Current Online Assets, which shows the number of assets that are currently online.
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Planned Maintenance Percentage, which displays what percentage of your total maintenance hours are devoted to scheduled maintenance.
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PM Task Completion Percentage, which displays the percentage of preventive maintenance tasks that were completed on time in a given period.
We also completed our work standardizing filters on the remaining dashboard widgets. The following widget filters were updated:
|
Widget Name |
Description |
Audience |
Filters |
|---|---|---|---|
|
Low stock Items |
Number of parts/supplies in stock that are currently below minimum quantity. |
Admins Managers Purchasing |
Asset Asset Category |
|
Maintenance Expenses |
Sum of parts cost, labour cost and miscellaneous costs for closed work orders within a time period |
Admins Managers |
Asset Asset Category Maintenance Type Priority Project Status Date Logged Time period |
|
MTTR (From Work order) |
This widget presents the mean time to repair based on the time difference of work order date created and completed |
Admins Managers |
Maintenance Type Asset Asset Category Date Created Priority Project Status Time Period |
|
MTTR (From availability tracker) |
This widget presents the mean time to repair based on the time difference between asset offline and asset online.The measurement requires the use of the asset availability tracker. |
Admins Managers Technicians |
Asset Asset Category Date Offline Reason Time Period |
|
MTBF (From availability tracker) |
This widget presents the mean time between fail based on the time difference between asset offline and asset offline.The measurement requires the use of the asset availability tracker. |
Admins Managers Technicians |
Reason Asset Asset Category Date Offline Time period |
|
Overdue Purchase Orders |
Number of open purchase orders that passed their expected delivery date. |
Admins Managers Purchasing |
Asset Asset Category Time Period |
|
Overdue RFQs |
Number of open RFQs that passed expected delivery date |
Admins Managers Purchasing |
Asset Asset Category Time Period |
|
Project Expenses |
Sum of parts cost, labour cost and miscellaneous costs for work orders associated with projects |
Admins Managers Technicians |
Asset Asset Category Maintenance Type Priority Project Status Date Logged Time Period |
|
Purchase Order awaiting approval |
Number of purchase orders that are currently in status of awaiting approval. |
Admins Managers Purchasing |
Asset Asset Category Time Period |
|
Schedule compliance |
Percentage of scheduled PM’s completed before their suggested completion date. Any PM work orders that are closed date, or currently open but late, will drag down your PM compliance number. Best practise is to ensure all your PM work orders have a suggested completion date. |
Admins Managers |
Asset Asset Category Assigned User Maintenance Type Suggested Completion Date User Group Time Period |
|
Work Order on-time Completion Rate |
Percentages of work orders completed before their suggested completion date |
Admins Managers |
Asset Asset Category Assigned User Maintenance Type Priority Suggested Completion Date User group Time Period |
To view a list of all our dashboard widgets and their filters (including the new ones listed above), see List of Dashboard Widgets and Filters.