New Fiix CMMS App - FAQ

This article will answer these frequently asked questions concerning the New Fiix CMMS App. Use the links below to jump to the appropriate question:

Why can't I see all the Work Orders on the mobile app?

The Work Orders feature shows you all work orders in active state that are assigned to you, your user group, and anyone who reports to you. You'll also see any active work orders where another user has added you to the Notification tab (in the web app). 

If you can't find a work order, check the following things:

  • The work order is active.
  • The work order is be assigned to the appropriate person (you, someone who reports to you, or your user group).
  • The correct site is selected (in the More tab).
  • The user is active.
  • The user is assigned to the asset on the Personnel tab. To learn more, see ssign A User Or Group To An Asset Or Facility.

Note: In the Assets feature, you can also view the closed work orders for your assets. To learn more, see New Fiix CMMS App - View the Work Order History for an Asset.

How does the Fiix CMMS App sync work?

The Fiix CMMS App auto-syncs works differently for the Android and iOS application.

Currently, the Android app auto-syncs every 15-20 minutes, and the iOS app auto-syncs every 10 minutes.

Both apps will sync if a change is made.

With the offline capabilities on the new mobile app, we have also included an area to display when the app last synced so that you are always aware.

For Android, the manual sync button appears on the Work Order listing page, this will show at the left-hand corner of the screen. 

For iOS, the manual sync button is on the More page. Tap the More button on the bottom right corner, you'll find a manual sync option (a refresh button) on the top right-hand corner. Under your name, it will display when the app was last synced.

 For immediate syncing, we recommend hitting the refresh button just to ensure that the data your maintenance team is viewing is fully up to date.


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