We're working on some improvements to the Help Center. As a result, you might notice some changes to content, organization, and layout over the next few weeks.


I cannot log in to my CMMS

There are a number of possible reasons for this.


1. Using the wrong URL.

In particular, if you put www in your URL, your web browser will bring you to a place that looks like your CMMS but it is not. You will be prompted to approve a security cert and your page will not have your company name. Ensure your URL and company name are correct. 


2. Case-Sensitive Usernames and Passwords 

Login credentials are sensitive to uppercase and lowercase letters. You will receive a warning message indicating "You have entered an invalid username and/or password" if the login credentials are not an exact match to the credentials stored in the database.


3. Timeout set to zero

If you have set your time out to zero, or close to zero in account settings, you'll be logged out immediately after you login.

You need to contact your system admin to reset your timeout. Leaving the field entirely blank will use the default timeout of 4 hours.


4. Auto-Capitalization

Some mobile devices capitalize the first character in a box. In particular, iPhones and iPads. Usernames and passwords are case sensitive so if you are typing the password, it may be capitalizing the first character of your password. To test, watch your shift button on your on-screen keyboard as you type the first character. 

You can turn off auto-capitalization on your iPad as follows:

  • Click on the "Home" button, and navigate through Home screens to find the "Settings" icon, and tap on it.
  • When the iPad Settings screen opens, tap on "General" settings on the left (should be automatically selected).In the fifth group of preferences, tap on the "Keyboard" button.


  • Your iPad will load the set of preferences displayed in the screenshot above; simply tap on the "Auto-Capitalization" button to turn the feature on or off. Note that if the switch says "Off", it means that Auto-Capitalization is currently disabled, not that you need to tap on it to turn it off.



Was this article helpful?
0 out of 2 found this helpful
Have more questions? Submit a request