To downgrade your plan or to switch from an annual billing plan to a monthly plan or vice versa, you will need to contact our customer success team who will make the change for you.
Please note that if you are moving to a lower tier that does not include the Multi-Site feature, you will need to downgrade your Sites back to Locations/Facilities.
This help article will provide you with the required steps - Downgrade Sites
Account Management: US & Canada - 1 855 884 5619 x1
International - +1 647 317 9055 x2