How do I downgrade or switch from an annual or monthly plan?

To downgrade your plan or to switch from an annual billing plan to a monthly plan or vice versa, you will need to contact our customer success team who will make the change for you.

Please note that if you are moving to a lower tier that does not include the Multi-Site feature, you will need to downgrade your Sites back to Locations/Facilities. 

This help article will provide you with the required steps - Downgrade Sites


Account Management: US & Canada - 1 855 884 5619 x1

International - +1 647 317 9055 x2

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