How do I downgrade or switch from an annual or monthly plan? – Help Centre

To downgrade your plan or to switch from an annual billing plan to a monthly plan or vice versa, you will need to contact our customer success team who will make the change for you.

Please note that if you are moving to a lower tier that does not include the Multi-Site feature, you will need to downgrade your Sites back to Locations/Facilities.

This help article will provide you with the required steps - Downgrade Sites