Getting started with work orders


This procedure demonstrates how to create a work order. It goes through the various tabs and describes what they do, and how to use them. A work order should contain assets, tasks, parts and supplies if needed, date and time logs, and the assigned personnel.

Note:- It is important to remember to save your work as you navigate between tabs when creating a work order

Create a new work order

1. Navigate to Maintenance, Work Orders and click New


2. Select the site for the work order.


General tab

3. Once the site is selected you will be met with the Work Order Administration page. It is from here that you begin to populate your information.

  • Work Order Status - This describes the stage the work order in its workflow.
  • Asset - This is where you choose the asset for the work order.
  • Maintenance Type - Describes the type of work you are carrying out i.e electrical, inspection, upgrade etc.
  • Priority - This is where you will prioritize the importance of your work, i.e high, low etc.
  • Suggested Completion Date - Set a date at which you expect the work to be completed by.
  • Summary of Issue - This field allows you to describe the issue.
  • Work Instructions - This field will show any labour tasks associated with the work order.
  • Assigned to User - You can use this field to assign the work order to an individual user or a user group.
  • Estimated Labor - This allows you to give an estimate of how long you expect the work order to complete.
  • Completed by User - This Field will only be filled when the work order is completed. It will record who carried out the work.
  • Actual Labor - This field will contain the total amount of time spent on the work order.
  • Date Completed - This is where you will enter the date at which the work order was completed.


Completion tab

4. The Completion tab is where your technician can add any comments about the work they carried out. There is also a field for the admin to add their comments.


Labor Tasks tab

5.  The next step is to enter your labor tasks. This is done by selecting the Labor Tasks tab. You will notice there will be an existing field <enter task description>. This will appear in every work order you create as the work order needs at least one task in order to function properly as a work order. This does not need to be updated if you can describe what work needs to be carried out in the 'Summary of Issue' field.

To edit the exiting task, click on the task.


6. Enter the task details including the DescriptionAssigned to UserTime Estimate, Task Type, and click OK


7. To add further tasks, click New, enter the task details, and click OK


8. You may notice how I did not assign tasks two and three to any user. This was done to demonstrate how you can mass update tasks. This method is extremely useful when you have a task list with a large number of tasks.

To mass update, select the tasks on the left hand side, and click Update Checked


9. Clicking Update Checked, will bring up the following pop up box. From here assign the tasks to a user by choosing them from the 'Assigned to User' dropdown menu, and click OK


10. The technicians are now assigned to the tasks.


Parts tab

11. The parts tab is where you can add, and track parts used in the work order. This can be used in two ways:

  • Firstly, you can add parts prior to assigning the work order. If you know what parts will be used prior to the job starting, you can add these parts and suggest a quantity that will be needed. This is particularly helpful if your technician has to travel to the job. They can simply login, check the parts tab, and gather the required parts before setting off to complete the work.
  • Secondly, you can leave the parts tab empty and allow the technician to add the parts as they carry out the work. In that sense the parts tab is extremely useful as it allows you control what the technician uses while also giving them the freedom to add parts at their discretion. 

In this example we will demonstrate adding parts prior to the work order being carried out. 

12 . To add parts, click the Parts tab and New.


13. Clicking New will show the following popup box. This is where you will select the parts you want to add. In this instance we are adding the part prior to the job being completed so we will only add a suggested quantity. When the technician completes the job, they will fill in the actual quantity used. Click OK when complete.


14. The parts and suggested quantity will now be displayed for the technician to see.


15. The process is the same for a technician adding parts as they work.


Meter Readings tab 

Meter Readings can be added in two ways through a work order. One way being through a meter reading labor task, and the other by adding one through the meter reading tab.

16. To add meter readings you simply switch into the Meter Readings tab, and click New.


17. Clicking New will bring up the following pop up box. It is here you will add your reading and the unit. The units are customizable so you can add reading units specific to your company's needs. You simply enter the reading, choose your units, click OK, and the reading will be saved.


A word of caution when it comes to adding meter readings, it is important to be certain you are adding the correct reading as any reading that triggers a work order through a scheduled maintenance cannot be deleted. If the reading is going to generate a meter reading you will be warned of this, and prompted to check your reading before adding.


Misc Costs page

18. The Miscellaneous Cost Page is where you can add any unplanned expenses that arose during the work order. Like the parts tab this can be added prior to the work taking place, using a suggested quantity & price. Alternatively, the technician can add this information if and when it is needed. As with other tabs these costs are added by clicking New, and filling in the necessary details in the pop-up box that appears. 

This information will then be displayed in the Misc Cost Page tab.



Associating businesses with a work order gives users the ability to add, and attach vendor information to the work order.

19. To add a business, select New


20. Select the Business, and Business Type from the dropdown menu. Select Display as primary business to have the business appear at the top of the work order.


Notifications tab

21. Moving on to the Notifications tab. This is where you will find what users will receive email notifications relating to the work order. With the feature 'Add Requestor to Notifications on Work Requests' enabled, the user who creates the work order in this case Joseph, will also be added to the notifications for the work order. You can add as many users to the notifications tab as you please, and in turn you can remove any user from the notifications tab. The notification each user receives can be tailored to them specifically by choosing from 1 of the 5 options available. The 5 options are:

  • Notify when work order is created and assigned to technicians
  • Notify if work order status changes
  • Notify when work order is completed
  • Notify when each task is completed
  • Notify if asset is Offline/Online


Files tab

22. The Files tab, as the name says holds files relating to the work order. These files can be uploaded prior to starting the work order, or can be added by the technician when completing the work order.

To add a file, simply navigate to the Files tab, select the file, and drag & drop the file into the box.


Work Log tab

23. The Work Log tab documents any changes that have been made to the work order. It is an extremely useful tool when a work order has been completed, as it documents everything carried out, from tasks being completed, to parts used and the costs involved.

Note:- Always remember to save your work when switching between tabs on a work order!

Was this article helpful?